FAQ

WHEN CAN YOU START?

We have a rolling workforce, so when a job is midway through, another can be starting. This way we can get to the next booking in double-quick time.

WHEN DO I PAY?

Together, we can decide on a tranche schedule – so you only pay for the materials and labour as work progresses.

WHAT IF I CHANGE MY MIND?

You wouldn’t be human if you didn’t occasionally have a better idea or fall in love with a new colour or style. If materials can be returned and the time covered there’s no reason why we can’t perform the odd U-turn. 

WILL YOU CLEAN UP THE MESS?

We never forget that our building site is your home or business. Our working practices comply with the highest British Standards of Health & Safety. This requires that a site remains well maintained at all times. We go beyond to ensure everything remains ship-shape. Once we down tools, there is always a full clean-up and safety inspection before we leave for the day.   

WHEN YOU’RE FINISHED, WILL WE STAY IN TOUCH?

We are always thrilled that our customers keep in touch, often sharing before and after pictures, or the reactions of friends and family and the neighbours. It’s always a pleasure to hear your stories and discuss any further plans for the future. 

WILL I GET A BONUS IF I TELL MY FRIENDS?

We appreciate that word-of-mouth can be the very best advertising there is. We put a small budget aside to thank our friends for introducing new customers you too can share in a little of our good fortune.

Talk to Ben about our Word of Mouth Bonus.